Return Policy:
In the event that the buyer purchased goods and did not receive his goods or received goods that differed from what was mentioned on the offer page or damaged or does not work properly, then the buyer can request the return of the item or file a complaint to the team, and within the policy of returning goods on the site you can return it for free and get all the money you have paid within the terms and conditions specified by Aroma-iptv website.
All you have to do in this case is to contact us within 24 hours of receiving the item you want to return, and to make sure that the item remains in its original packaging and in the same condition that you received it without use or worn by you.
If you confirm that the item you wish to return is damaged, does not work properly or does not even match the description provided by the seller on the site, you will receive all the money you have paid as a price for the item in addition to the shipping cost you paid when you purchased the item.
After receiving the site management of the communication sent, the necessary work will be done to verify the case and its details, and in the event that it is determined (by Aroma-iptv website) that the seller has deliberately defrauded the buyer, aroma-iptv may resort to stopping, canceling or blocking the seller’s access to the site and/or cancelling its membership, and the site has the right to charge the seller the costs of compensation to the buyer, the costs of shipping and delivery according to (shipping policies and any additional fees),and the website reserves the right to take additional steps if necessary, including legal steps.
The customer acknowledges and agrees that in the event that any commodity from the buyer is returned to the site, and the item is illegal or illegal, it urges the website at that time and without the slightest responsibility to damage the goods or take any other necessary steps.
Shipping fees for return orders:
- In case the return is due to an error borne by the seller or a problem with the sent product
- If the buyer objects within 24 hours of receiving the order.
Aroma-iptv bears the shipping that paid to ship the item to the buyer
The seller will bear the shipping fee for returning the item to him.
- If the buyer objects 3 days after receiving the order (only if the return of the product is approved by the site)
The buyer bears the shipping fee paid to ship the item to him
The seller will bear the shipping fee for returning the item to him.
- In case the return is due to buyer error and the product in its original condition is still not opened
- If the buyer objects within 24 hours of receiving the order.
The site bears the shipping that was paid to ship the item to the buyer
The site is charged the shipping fee for returning the item to the seller
- If the buyer objects 3 days after receiving the order (only if the return of the product is approved by the site)
The buyer bears the shipping fee paid to ship the item to him
The buyer will bear the shipping fee for returning the goods to the seller.